Choosing an Android Phone: Getting Updates
There’s been quite the buzz lately about certain handset makers failing to provide updates for their customers in either a timely manner or in any manner at all. Samsung has taken the majority of blows, which is unfortunate because they usually make quality products. But no matter how good the product, if you don’t carry through the entire process and provide the updates customers expect, then don’t be surprised with the ensuing backlash.
So is any of negative press lately warranted? It appears so according to this article from ComputerWorld.
According to the article LG, Dell and Sony simply have not done updates up to this time. Perhaps this is because they’re relatively new and updates are in the works or perhaps conspiracy theorists are right about these manufacturers intentionally not releasing updates so their customers are essentially forced to upgrade to the newest set of devices. Talk about failing to take care of your customers…if true.
With Samsung it turns out that they almost never push updates out to their handsets. With how long they’ve been in the game and complete lack of support and updates, this is pretty disappointing.
And now onto the two who actually provided a number of updates: Motorola and HTC. Both did a fine job and I would strongly recommend anyone looking for an Android phone to consider these and only these two manufacturers for the time being. With that said, my personal preference and the ComputerWorld story both suggest that HTC is the way to go.